Financial Services Associate

Membersfirstnh; Manchester (NH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Health coverage

Retirement planning

Education support

Job summary

Membersfirstnh in Manchester, NH is seeking a Financial Services Associate to provide exceptional service to our community. The role involves processing transactions, answering member inquiries, and building positive relationships to enhance financial wellness. Ideal candidates have a high school diploma, strong communication skills, and a commitment to confidentiality. Join us for a rewarding career with a supportive team and a comprehensive benefits package. We value trust, service, and community impact, ensuring our employees thrive.

Qualifications

• Customer-focused and dependable, with strong interpersonal skills.
• Accuracy in cash-handling and basic transactions required.
• Proficient in Microsoft Office and effective communication skills.

Responsibilities

• Process member financial transactions accurately and efficiently.
• Respond to member questions and resolve issues professionally.
• Assist with basic budgeting conversations and consumer loan inquiries.
• Promote and explain credit union products and services.

Skills

Customer service

Basic math skills

Effective communication

Active listening

Problem-solving

Microsoft Office

Detail-oriented

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Job description

• Employment Type: Full-Time, Hourly, Non-Exempt

Members First Credit Union is Manchester’s community credit union, proudly serving New Hampshire since 1949. We’re a local, not-for-profit financial institution built on relationships, trust, and a genuine commitment to helping people succeed.

We’re seeking a customer-focused, dependable Financial Services Associate to join our branch team. In this role, you’ll work directly with members to process financial transactions, answer questions, and provide guidance that supports financial confidence and wellness.

This position is ideal for someone who enjoys face-to-face service, takes pride in accuracy and professionalism, and wants to build a career in banking while making a meaningful impact in the Manchester community.

What You'll Do

As a Financial Services Associate, you’ll play a vital role in delivering exceptional service and supporting our people-first approach.

• Process member financial transactions accurately and efficiently on a daily basis
• Respond to member questions and resolve issues in a friendly, helpful, and professional manner
• Assist members with basic budgeting conversations and consumer loan inquiries
• Count, verify, and package coins and currency in accordance with credit union procedures
• Promote and explain credit union products and services that best align with member needs
• Participate in the credit union’s sales culture, community initiatives, and business-related events
• Travel between branch locations as needed to support operational needs
• Maintain strict confidentiality of all member and employee information
• Treat members and coworkers with respect, professionalism, and a positive, team-oriented attitude

What We're Looking For

• High school diploma or equivalent required; associate degree or higher preferred
• Demonstrated accuracy and competence in basic math and cash-handling skills
• Clear and effective communication skills, both verbal and written
• Proficiency with Microsoft Office and basic office equipment
• Lending experience preferred but not required
• Strong active listening, problem-solving, and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Detail-oriented with strong organizational skills
• Commitment to maintaining confidentiality and following credit union policies and procedures
• Ability to successfully pass a background check

Physical Requirements:

• Ability to sit for extended periods of time
• Ability to bend, twist, squat, and reach as needed
• Ability to lift up to 25 pounds

Why Work at Members First

At Members First, our employees are supported, valued, and encouraged to grow. You’ll be part of a collaborative team that lives our core values—People First, Trust, Service, Financial Wellness, Safety & Security, and Community Impact—every day.

We offer a competitive salary and a comprehensive benefits package for full-time employees, including paid time off, health coverage, retirement planning, income protection, education support, and more.

Most importantly, you’ll work for an organization that is truly invested in Manchester and the success of the community we serve.

Members First Credit Union is an equal opportunity employer.