Member-Focused Collections Specialist

Jovia; Village of Westbury (NY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with match

Medical, Dental, Vision

Tuition Reimbursement

Wellness & gym reimbursement

Flexible PTO

Job summary

Jovia Financial Credit Union is seeking a Collector in Westbury, NY. You will manage delinquent accounts, negotiate repayment plans, and help members regain financial stability while maintaining strong regulatory compliance.

The role requires at least 2 years in consumer collections, excellent communication, and experience with major collection systems. This is a hybrid position with competitive benefits and growth opportunities within a member-focused organization.

Qualifications

• High School graduate; some college preferred.
• Minimum 2 years’ experience in consumer collections with a credit union or bank.
• Thorough knowledge of NY state and federal collection laws (FDCPA, FCRA, etc.).
• Experience with MS Office and collection software systems (Fiserv DNA, Optis, Nautilus, ChexSystems, e-Oscar, Temenos).
• Excellent communication, negotiation skills, and ability to work independently.

Responsibilities

• Handle all types of consumer collection accounts for Jovia, including unsecured loans, lines of credit, mortgages, auto loans, student loans, and credit cards.
• Make outreach calls, counsel members, review loss mitigation options, and collect payments.
• Determine delinquency causes and negotiate repayment terms to bring accounts current.
• Maintain accurate system records and update as needed in collections software.
• Generate and manage daily work queues and monitor performance against goals.
• Be flexible with shifts, including occasional Saturday work and possible schedule adjustments.

Skills

Active listening

Negotiation

Effective communication

Detail-oriented

Self-motivated

Time management

Problem solving

Team collaboration

Education

High School diploma or equivalent

Some college coursework

Tools

MS Word

MS Excel

MS Outlook

Fiserv DNA

Optis

Nautilus

ChexSystems

e-Oscar

Temenos

Job description

Jovia Financial Credit Union is seeking a Collector in Westbury, NY. You will manage delinquent accounts, negotiate repayment plans, and help members regain financial stability while maintaining strong regulatory compliance.

The role requires at least 2 years in consumer collections, excellent communication, and experience with major collection systems. This is a hybrid position with competitive benefits and growth opportunities within a member-focused organization.