Member-First Collections Specialist

Jovia Financial Credit Union; Village of Westbury (NY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid training

401(k) with match

Medical, dental, vision

Job summary

Jovia Financial Credit Union is seeking a driven Collections Specialist to manage a range of consumer accounts and guide members toward repayment solutions. This role welcomes a proactive communicator who can work in a hybrid environment and navigate regulatory requirements with accuracy and empathy.

The position involves handling delinquent accounts, negotiating terms, and maintaining meticulous records while supporting the organization's mission to serve members.

Qualifications

• High School graduate, some college preferred.

Responsibilities

• Handle consumer collection accounts including Unsecured Loans, LOCs, Mortgages, HELOCs, Auto, Student and Credit Cards.
• Achieve assigned goals and objectives.
• Work flexible shifts, including Saturday on a monthly rotation.
• Alter schedule as needed by Collections management.
• Generate and maintain daily work queue from Collections system.
• Update system records with handling information on collections.
• Make phone calls regarding delinquent accounts and provide counseling.
• Negotiate repayment terms to bring accounts current while maintaining accuracy.

Skills

Communication

Negotiation

Self-motivation

Detail oriented

Problem solving

Urgency & follow-up

Skip tracing

Education

High School diploma

Tools

MS Office

Fiserv DNA

Optis

Nautilus

ChexSystems

e-Oscar

Temenos

Job description

Jovia Financial Credit Union is seeking a driven Collections Specialist to manage a range of consumer accounts and guide members toward repayment solutions. This role welcomes a proactive communicator who can work in a hybrid environment and navigate regulatory requirements with accuracy and empathy.

The position involves handling delinquent accounts, negotiating terms, and maintaining meticulous records while supporting the organization's mission to serve members.