Delinquency Solutions Specialist

Heritage Financial Credit Union; City of Middletown (NY); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Paid Federal Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account

401(k) with Employer Match

Educational Assistance

Volunteer Time

Logo-wear

Job summary

Heritage Financial Credit Union in Middletown, NY seeks a Collector who communicates clearly and helps members navigate delinquent accounts with empathy and compliance. You will handle follow-ups, document actions, and support the credit union's mission.

Responsibilities include contacting distressed members, negotiating payment plans, and maintaining precise records, while ensuring regulatory adherence and professional service.

Qualifications

• Two to three years of experience in collections.
• Some college preferred.
• Knowledge of collection processes and regulatory requirements.
• Experience with PC-based software including Microsoft Office.

Responsibilities

• Contact distressed members to determine hardship and ability to pay.
• Counsel members on alternatives to eliminate delinquency, including settlements.
• Process collection requests and deferments; post payments.
• Negotiate short-term payment arrangements.
• Record all collection efforts accurately in the system.

Skills

Communication skills

Professionalism

Customer service

Education

Some college

Tools

Microsoft Office

Job description

Description

Are you a strong communicator who enjoys helping people navigate challenging financial situations? As a Collector, you’ll play an important role in helping members find practical solutions while managing delinquent accounts with professionalism, empathy, and sound judgment. This is a hands-on role that combines member service, problem-solving, financial administration, and regulatory compliance, and offers the opportunity to make a meaningful difference for both our members and the credit union.

Here's a little about us:Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.Our Core Values:Experience:Go Above Expectations; Create Positive Moments; Personally AcknowledgeService:Deliver As One Team; Stay A Step Ahead; Guide with Product ExpertiseIntegrity:Do What's Right; Speak the Truth; Own Our ActionsPeople:Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community=========================================================================================

POSITION PURPOSE:

Responsible for the control and follow up of delinquent loan accounts by contacting members and maintaining accurate records on delinquent loan accounts. The Collector is responsible for administrative and financial work of managing accounts and other finical records, collection of all receivables, associated transactions, receipts and expenditures; all other related work as required. Accountable for regulatory compliance and supporting the credit unions mission and Great Worthy Cause.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Contact distressed members to determine the extent of their hardship and their ability to pay the account currently and in the foreseeable future.
• Counseling members on available alternatives to eliminate the delinquency to include hardship, settlements and other programs.
• Perform general Collection duties received through e-Requests, including, Deferments, payment postings and other collection-related requests.
• Negotiates appropriate short term payment arrangements.
• Provides status updates to members.
• Place outbound calls, as well as receive inbound calls internally/externally.
• Record all collection efforts via the collection system insuring that all accounts are called and noted accurately.
• Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.
• Discuss with Collections Manager or the Loss Mitigation & Asset Recovery Specialist for accounts where actions beyond routine collection procedures are required.
• Escalate calls and/or problem accounts to the Collections Manager or the Loss Mitigation & Asset Recovery Specialist regarding repossession, legal or collection agencies as appropriate.
• Recommend all accounts that are to be written off as un-collectable.
• Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.
• Process collection checks, i.e., auction proceeds, attorney and outside collection vendors.
• Assist with correspondence related to vendor relationships.
• Bankruptcy referrals notification to outside collections and/or attorney and perform account maintenance through Collections system and core.
• Consistently review and recommend changes to improve workflow, efficiency, accuracy, quality, and internal controls within the Collection Department and other departments of HFCU.
• Distribute, process, and send all Collections department mail and correspondence daily.
• Process and monitor iBanking transactions and requests related to Collections.
• Monitor and assist with monthly General Ledger (GL) Reconciliation
• Performs additional duties as assigned.

Requirements

EDUCATION/CERTIFICATION:

Some college preferred plus two to three years of experience in collections; or a comparable combination of education and experience.

KNOWLEDGE:

Knowledge of collection process, applicable regulations, and good communication skills. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

EXPERIENCE:

Experience using P.C. based software including Microsoft Office.

SKILLS/ABILITIES: Ability to always project a professional appearance and positive attitude.

What's in it for you?

Salary: $25.89 - $32.37 per hour (depending on experience)

Benefits:

- Paid Time Off & Paid Federal Holidays

- Medical, Dental, Vision & Life Insurance

- Employee Assistance Program

- Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)

- Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services

- BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)

- CareNet - benefits concierge service

- 401(k) with 5% Employer Match

- Educational Assistance

- Paid Time to Volunteer

- HFCU Logo-wear (that our employees wear with pride!)

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.