Welcome Center Representative

ymcaboston; Needham (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA Boston is seeking a Welcome Center Representative to join our Membership Sales & Service team on a part-time basis. Under supervision, you will manage member check-in, enforce safety protocols, assist with membership and program sales, answer phones, and provide information on YMCA policies and offerings.

Weekday afternoons/evenings and weekends offer flexible, part-time hours. Strong customer service, multitasking ability, and a welcoming demeanor are essential to success in this busy

Qualifications

• Customer service experience preferred
• Ability to multitask in a fast-paced environment
• Strong communication and interpersonal skills
• Friendly and welcoming demeanor

Responsibilities

• Manage member check-in and ensure adherence to safety protocols
• Assist with membership and program sales and information
• Answer telephone calls and direct inquiries
• Regulate YMCA lobby traffic and assist with crowd management
• Provide information on YMCA policies, programs and services

Skills

Customer service

Multitasking

Communication

Attention to detail

Job description

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff:

1. Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
2. Ability to Multitask and work in a fast-paced environment.
3. Use Listen First skills to build relationships with members, program participants and prospects.
4. Make eye contact with members as much as possible when talking to them.
5. Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
6. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.