Member Experience & Transactions Specialist

Automatic Data Processing, Inc.; Hamden (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid time off

Paid holidays

Employee loan discounts

Well-being resources

Job summary

Nutmeg State Financial Credit Union in Hamden, CT is seeking a Retail Support Specialist to assist member inquiries across phone, email, chat, or in-branch services. You’ll help process transactions, online banking requests, and resolve issues to ensure excellent member experiences.

The role requires adaptability to cover multiple channels and locations, with a strong emphasis on accuracy, compliance, and proactive member support. Competitive hourly pay and benefits accompany the position.

Qualifications

• Minimum of one year’s experience in a sales or customer service role is required.
• Prior experience in a financial/banking institution preferred.

Responsibilities

• Provide excellent member experience by relating well to the member, proactively selling products and services.
• Resolve member requests promptly, courteously, and professionally.
• Respond to inquiries via phone, email, or chat and in-branch as needed.
• Perform teller functions including deposits and withdrawals and record transactions.
• Maintain knowledge of systems and processes to manage member interactions efficiently.
• Open, close, and service member accounts in accordance with policy.
• Follow data privacy and compliance requirements.

Skills

Member service

Sales & upselling

Communication skills

Problem solving

Team collaboration

Adaptability

Tools

Microsoft Office

Banking systems

Job description

Nutmeg State Financial Credit Union in Hamden, CT is seeking a Retail Support Specialist to assist member inquiries across phone, email, chat, or in-branch services. You’ll help process transactions, online banking requests, and resolve issues to ensure excellent member experiences.

The role requires adaptability to cover multiple channels and locations, with a strong emphasis on accuracy, compliance, and proactive member support. Competitive hourly pay and benefits accompany the position.