Member Success Specialist — Retail & Digital Support

Nutmeg State Financial Credit Union; Hamden (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid time off

Job summary

Nutmeg State Financial Credit Union in Hamden, CT is seeking a Retail Support Specialist to assist member inquiries across phone, email, chat, and in-branch visits. You will process transactions, help with online banking requests, and resolve issues with a focus on delivering exceptional member service.

This full-time role requires agility to switch between service channels, accuracy in handling deposits and payments, and clear communication.

Qualifications

• Must have at least 1 year experience in a sales or customer service role.
• Ability to handle inquiries across multiple channels (phone, email, chat, in-branch).
• Attention to detail and strong communication skills.

Responsibilities

• Assist members with inquiries and processing financial transactions.
• Assist with online banking requests and problem resolution.
• Respond to member questions promptly and professionally across channels.
• Perform teller functions including deposits, withdrawals, and check deposits.
• Maintain knowledge of Nutmeg’s products and policies to provide accurate information.

Skills

Customer service

Communication skills

Teamwork

Tools

Microsoft Office

Banking systems

Job description

Nutmeg State Financial Credit Union in Hamden, CT is seeking a Retail Support Specialist to assist member inquiries across phone, email, chat, and in-branch visits. You will process transactions, help with online banking requests, and resolve issues with a focus on delivering exceptional member service.

This full-time role requires agility to switch between service channels, accuracy in handling deposits and payments, and clear communication.