Member Experience & Tours Concierge

YMCA of Metropolitan Dallas; Dallas (TX); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

Talentify is seeking a Part-time Member Services Representative to welcome and assist members in a friendly, professional manner at our Dallas branch. You will promote memberships, give tours, and help members with information and program details.

The role requires the ability to stand for long periods, a high school diploma or GED, and strong Microsoft Suite skills. Bilingual candidates are welcome but not required.

Qualifications

• Positive outlook and experiences.
• Friendly and team oriented.
• Adaptable to changing situations.
• Ability to manage multiple priorities.
• Must be able to stand for long periods.
• Professional customer service and communication skills.
• Responsible for quality and accuracy.
• Ability to learn new programs quickly.
• Proficient with Microsoft Suite and web navigation.
• Creative and innovative.
• High school diploma or GED.
• Bilingual helpful, but not required.

Responsabilités

• Give quality tours to potential new members.
• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training).
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed.
• Giving quality tours tailored to the interests of prospective members.
• Greeting members by name and scanning members in.
• Building relationships and helping retain members.
• Providing prompt, friendly, and professional service.
• Multitasking in a fast-paced environment while managing front desk responsibilities.
• Participating in paid trainings and team meetings.
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies).
• Supporting your team to create a positive and engaging environment.

Connaissances

Customer service

Team oriented

Communication skills

Multitasking

Microsoft Suite

Web navigation

Adaptability

Positive attitude

Formation

High school diploma or GED

Outils

Microsoft Suite

Web navigation

Description du poste

Talentify is seeking a Part-time Member Services Representative to welcome and assist members in a friendly, professional manner at our Dallas branch. You will promote memberships, give tours, and help members with information and program details.

The role requires the ability to stand for long periods, a high school diploma or GED, and strong Microsoft Suite skills. Bilingual candidates are welcome but not required.