Member Experience Concierge & Tours

FirstHealth of the Carolinas, Inc.; Sanford (NC); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Talentify seeks a Customer Service Associate (CSA) to greet members and potential members, assist with sign-ups, and conduct facility tours. The role includes answering phone inquiries and providing coverage in the Kid's Center, along with administrative duties such as data entry and member registration.

Ideal candidates will have strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment while engaging with the community and promoting our services.

Qualifications

• Customer service experience preferred with strong interpersonal and communication skills.
• Strong verbal and written communication.
• Friendly and approachable demeanor.
• Ability to multitask and manage time effectively.
• Proficiency in using computers and office software.

Responsibilities

• Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Answer phone calls professionally, providing information and assistance to callers.
• Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Skills

Communication

Friendly demeanor

Multitasking

Time management

Office software

Customer service experience

Tools

MS Office

Job description

Talentify seeks a Customer Service Associate (CSA) to greet members and potential members, assist with sign-ups, and conduct facility tours. The role includes answering phone inquiries and providing coverage in the Kid's Center, along with administrative duties such as data entry and member registration.

Ideal candidates will have strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment while engaging with the community and promoting our services.