Member Experience Teller | Banking & Solutions Pro

Resource One Credit Union; Lakeside Park (TN); On-site; USD 21,000 - 28,000; Part time

Job summary

Resource One Credit Union seeks a Member Experience Representative to assist members and non-members with administrative and financial transactions and to recommend products aligned with financial goals.

The role involves handling deposits, withdrawals, checks, money orders, and loan payments, with emphasis on accuracy, discretion, and superior service. A high school diploma and cash handling experience are preferred, with prior banking background a plus.

Qualifications

• Requires strong numerical and problem-solving abilities.
• Excellent written, listening, and verbal communication skills are essential.
• Customer service-focused with the ability to assist members and resolve inquiries.

Responsibilities

• Greet members professionally and assist with questions and requests.
• Process deposits, withdrawals, checks, money orders, and loan payments in person, by phone, or by mail.
• Balance and verify daily transactions and cash totals.
• Maintain knowledge of products and services and offer suitable options.

Skills

Mathematics

Problem solving

Communication skills

Customer service

10-key proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

10-key calculator

Microsoft Office

Job description

Resource One Credit Union seeks a Member Experience Representative to assist members and non-members with administrative and financial transactions and to recommend products aligned with financial goals.

The role involves handling deposits, withdrawals, checks, money orders, and loan payments, with emphasis on accuracy, discretion, and superior service. A high school diploma and cash handling experience are preferred, with prior banking background a plus.