Member Experience Specialist

Sam's East, Inc.; Erie (Erie County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's East, Inc. in Erie, PA is seeking a frontend associate to support members at the Sam's Club location. You will provide member service, process purchases, verify memberships, and maintain the checkout area while promoting Sam's Club products and services.

The role focuses on assisting with payments, returns, and exchanges per company policy, guiding members on self-service tools, and maintaining a safe, well-organized shopping environment.

Qualifications

• Retail experience, including operating front-end equipment.
• Experience with mobile retail applications.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide member service and resolve issues.
• Maintain the checkout area and merchandise.
• Process member purchases and handle payments, returns, and exchanges.
• Assist with safety procedures and security practices.
• Support training of new frontline associates on processes and tools.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Job description

Sam's East, Inc. in Erie, PA is seeking a frontend associate to support members at the Sam's Club location. You will provide member service, process purchases, verify memberships, and maintain the checkout area while promoting Sam's Club products and services.

The role focuses on assisting with payments, returns, and exchanges per company policy, guiding members on self-service tools, and maintaining a safe, well-organized shopping environment.