Member Experience & Tech Support Specialist

Sam's East, Inc.; Baton Rouge (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock

Paid time off

Disability coverage

Employee discounts

Job summary

Sam's East, Inc. is seeking a front-line team member to deliver exceptional member service at the Sam's Club location in Baton Rouge, LA. You will handle checkout, process purchases, resolve issues, and promote club products while guiding members on self-service options.

The role includes assisting with payments and returns, maintaining a safe shopping environment, and organizing merchandise to help members make informed decisions. Training and continuous learning are provided.

Qualifications

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies.

Skills

Member service

Checkout area

Payments & refunds

Merchandise handling

Safety procedures

Customer assistance

Job description

Sam's East, Inc. is seeking a front-line team member to deliver exceptional member service at the Sam's Club location in Baton Rouge, LA. You will handle checkout, process purchases, resolve issues, and promote club products while guiding members on self-service options.

The role includes assisting with payments and returns, maintaining a safe shopping environment, and organizing merchandise to help members make informed decisions. Training and continuous learning are provided.