Member Experience Team Lead - Front-End & Service

Walmart Inc.; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) / stock purchase

Paid time off and leave

Job summary

Walmart Inc. in the United States is seeking a frontline supervisor to assist in the Sam's Club environment. You will supervise the front-end team, guide associates, and ensure member service excellence while processing purchases and handling standard transactions.

The role emphasizes teamwork, accuracy, and adherence to policies, with a focus on member needs, membership promotions, and compliance with company standards. Evidence-based decision-making and a proactive approach are valued.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in assigned area and communicate goals and feedback.
• Assist members with purchases and provide service to resolve issues per policy.
• Handle claims, returns, and assist with merchandise organization and cleanliness.
• Process memberships, upgrades, and credit accounts; promote membership benefits.

Skills

Retail experience

Customer service

Front-end equipment

Job description

Walmart Inc. in the United States is seeking a frontline supervisor to assist in the Sam's Club environment. You will supervise the front-end team, guide associates, and ensure member service excellence while processing purchases and handling standard transactions.

The role emphasizes teamwork, accuracy, and adherence to policies, with a focus on member needs, membership promotions, and compliance with company standards. Evidence-based decision-making and a proactive approach are valued.