Member Experience Team Lead

Sam's Club; Arvada (CO); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Paid time off

Job summary

Sam's Club in Arvada, CO is seeking a front-end supervisor to assist management in overseeing associates and delivering member service excellence. You will assign duties, train staff, drive member programs, process memberships, and support checkout operations while promoting store goals.

The role emphasizes teamwork, integrity, and adherence to company policies. Candidates should have retail and customer service experience and be prepared for a full-time schedule onsite at the Arvada location.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service.
• Age 18 or older.
• Preferred: leading a front-end team and supervising others.

Responsibilities

• Supervise associates by assigning duties, communicating goals, training, and guiding member service approaches.
• Recruiting, scheduling, coaching, evaluating, and promoting associates per policy.
• Support membership by handling memberships, upgrades, and renewals, and promoting benefits.
• Provide member service guidance, assist with purchases, and help with self-checkout and pickup orders.
• Maintain store areas, organize merchandise, handle returns, and ensure cleanliness.
• Prepare deposits, cash handling, and financial reports following procedures.
• Collaborate with managers to implement processes, monitor progress, and drive improvements.

Skills

6 months retail experience

6 months customer service

Leading a front-end team

Job description

Sam's Club in Arvada, CO is seeking a front-end supervisor to assist management in overseeing associates and delivering member service excellence. You will assign duties, train staff, drive member programs, process memberships, and support checkout operations while promoting store goals.

The role emphasizes teamwork, integrity, and adherence to company policies. Candidates should have retail and customer service experience and be prepared for a full-time schedule onsite at the Arvada location.