Member Experience Team Lead

Socket.dev; Riverdale (UT); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

PTO and leave

Live Better U education program

Job summary

Sam's Club in Riverdale, UT is hiring for a front-end supervisor responsible for leading associates, ensuring efficient service, and executing company policies at the checkout and service desks. You will assist with recruiting, training, scheduling, and evaluating staff, while delivering a consistent member experience through help with purchases, memberships, and self-checkout.

We offer comprehensive benefits including health, retirement plans, PTO, and education programs to support associates'

Qualifications

• 6 months retail experience including operating front-end equipment (cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates by assigning duties and guiding service approaches to resolve member issues.
• Communicate membership information and process memberships, updates and credit accounts.
• Ensure accurate cash handling, deposit preparation and cash register reconciliation.
• Put emphasis on compliance and the Open Door Policy, and support recruiting and coaching.

Skills

Customer service

Retail experience

Cash register operation

Job description

Sam's Club in Riverdale, UT is hiring for a front-end supervisor responsible for leading associates, ensuring efficient service, and executing company policies at the checkout and service desks. You will assist with recruiting, training, scheduling, and evaluating staff, while delivering a consistent member experience through help with purchases, memberships, and self-checkout.

We offer comprehensive benefits including health, retirement plans, PTO, and education programs to support associates'