Front-End Team Lead: Member Experience & Operations

Sam's Club; Lima (OH); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club is hiring for a front-end supervisor role in Lima, OH. The position involves supervising associates, guiding member services, and supporting store operations to meet performance goals.

You will assist with creating a positive member experience, handle front-end duties, and participate in staffing, training, and coaching to ensure adherence to company policies and standards.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.
• Preferred: leading a front-end team and supervising experience.

Responsibilities

• Assists management with supervision of associates by assigning duties and providing direction.
• Communicates and supports membership by informing on membership types and benefits.
• Provides member service guidance and resolves member issues per company guidelines.
• Ensures accuracy in cash handling, returns, and related transactions.
• Maintains cleanliness and organization of the sales area and registers.

Skills

Customer service

Front-end equipment operation

Team leadership

Job description

Sam's Club is hiring for a front-end supervisor role in Lima, OH. The position involves supervising associates, guiding member services, and supporting store operations to meet performance goals.

You will assist with creating a positive member experience, handle front-end duties, and participate in staffing, training, and coaching to ensure adherence to company policies and standards.