Member Experience Team Lead

Sam's East, Inc.; Monroeville (Allegheny County); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education benefits – Live Better U

Employee discounts

Job summary

Sam's Club in Monroeville, PA seeks a front-end supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues per company guidelines. The role emphasizes maintaining service quality across the checkout area and assisting members with purchases.

You will support recruiting, scheduling, coaching, and evaluating associates, promote membership benefits, and help deliver a seamless shopping experience while upholding Walmart values.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.

Responsibilities

• Supervises associates by assigning duties and providing guidance to meet goals.
• Delivers member service and processes memberships, upgrades, and credit accounts.
• Resolves member issues per company policies and Open Door Policy.
• Supports recruiting, hiring, scheduling, coaching, and evaluating staff.
• Maintains club standards and assists customers in locating merchandise.

Skills

Retail experience

Customer service

Front-end supervision

Hiring & mentoring

Tools

Cash register

Job description

Sam's Club in Monroeville, PA seeks a front-end supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues per company guidelines. The role emphasizes maintaining service quality across the checkout area and assisting members with purchases.

You will support recruiting, scheduling, coaching, and evaluating associates, promote membership benefits, and help deliver a seamless shopping experience while upholding Walmart values.