Member Services Team Lead

Sam's Club; San Angelo (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in the United States is seeking a responsible associate to supervise the front-end team, guide member interactions, and support store operations. You will handle checkout duties, assist customers with product choices, and help process memberships and accounts.

The role emphasizes teamwork, maintaining Open Door Policy compliance, and delivering a positive shopping experience aligned with Sam's Club standards.

Qualifications

• Must have retail and customer service experience.
• Minimum of 6 months retail experience and 6 months customer service experience.

Responsibilities

• Supervise associates and assign duties to meet store goals.
• Assist members with purchases, guide product choices and store services.
• Process memberships, upgrades, and credit accounts; promote renewals.
• Handle returns and claims; maintain store cleanliness and organization.
• Support adherence to Open Door Policy and Walmart ethics and compliance.

Skills

Customer service

Cash register

Retail experience

Job description

Sam's Club in the United States is seeking a responsible associate to supervise the front-end team, guide member interactions, and support store operations. You will handle checkout duties, assist customers with product choices, and help process memberships and accounts.

The role emphasizes teamwork, maintaining Open Door Policy compliance, and delivering a positive shopping experience aligned with Sam's Club standards.