Member Experience Team Lead

Sam's Club; Lebanon (TN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health, vision and dental coverage

401(k) and company stock purchase

Paid time off and leave options

Disability coverage and discounts

Job summary

Sam's Club in Lebanon, TN is seeking a frontline supervisor who will assist management in directing associates, training, and coaching to deliver exceptional member service. The role emphasizes promoting memberships and maintaining accurate checkout and cash handling processes.

The position requires 6 months of retail and 6 months of customer service experience, and the hourly rate reflects Walmart/Sam's Club compensation practices. Benefits and growth opportunities are available.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates in assigned area.
• Assign duties, provide direction, and coach associates on processes.
• Support member service by addressing needs and guiding purchases.
• Process memberships, upgrades, and credit accounts; promote renewals.
• Ensure accuracy in cash handling, deposits, and reporting.
• Maintain cleanliness and organization in the assigned area and parking lot.

Skills

Retail experience

Customer service

Front-end equipment

Communication

Job description

Sam's Club in Lebanon, TN is seeking a frontline supervisor who will assist management in directing associates, training, and coaching to deliver exceptional member service. The role emphasizes promoting memberships and maintaining accurate checkout and cash handling processes.

The position requires 6 months of retail and 6 months of customer service experience, and the hourly rate reflects Walmart/Sam's Club compensation practices. Benefits and growth opportunities are available.