Member Services Front-End Team Lead

Sam's Club; Canton (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health benefits

401(k) & life insurance

Paid time off

Live Better U

Employee discounts

Job summary

Walmart and Sam's Club in Canton, OH are seeking a front-end supervisor to assist management with supervising associates, training staff, and delivering exceptional member service. You will oversee checkout operations, assist with memberships, and support store programs while upholding company policies and standards.

The role emphasizes strong communication, teamwork, and a focus on member satisfaction, with opportunities to participate in recruiting, scheduling, and coaching to drive

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service.

Responsibilities

• Assist management with supervising associates in assigned area.
• Assign duties to associates and train on processes and procedures.
• Provide member service guidance and resolve member issues per company guidelines.
• Process memberships, upgrades, and credit accounts; promote memberships and store programs.
• Assist customers with purchases and self-checkout; maintain cleanliness and order in the area.

Skills

Customer service

Cashier experience

Tools

Cash register

Job description

Walmart and Sam's Club in Canton, OH are seeking a front-end supervisor to assist management with supervising associates, training staff, and delivering exceptional member service. You will oversee checkout operations, assist with memberships, and support store programs while upholding company policies and standards.

The role emphasizes strong communication, teamwork, and a focus on member satisfaction, with opportunities to participate in recruiting, scheduling, and coaching to drive