Member Experience Supervisor - Branch Support

Altura-Credit-Union; Perris (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

Birthday & Anniversary Day Off

Community volunteer events

Social events

Event discounts

401k match up to 6%

Job summary

Altura Credit Union’s Branch Support Supervisor is responsible for delivering a warm, positive Member experience and coaching the branch team to meet or exceed expectations. This role upholds Altura Credit Union’s Core Values and ensures Start to Finish Member service, while performing supervision duties other than opening/closing the branch and performance management.

The position emphasizes customer service excellence, adherence to policies, and facilitating a smooth Member experience across

Qualifications

• Must have 2+ years in financial services industry.
• Notary Public commission required.
• High school diploma or equivalent required.

Responsibilities

• Welcomes members and provides efficient, friendly service.
• Ensures adherence to policies and procedures.
• Supervises branch staff and assists with Member transactions and service recovery.
• Preserves branch image with professional appearance and organization.

Skills

Customer service

Team supervision

Compliance

Coaching

Education

High school diploma

Notary Public commission

Job description

Altura Credit Union’s Branch Support Supervisor is responsible for delivering a warm, positive Member experience and coaching the branch team to meet or exceed expectations. This role upholds Altura Credit Union’s Core Values and ensures Start to Finish Member service, while performing supervision duties other than opening/closing the branch and performance management.

The position emphasizes customer service excellence, adherence to policies, and facilitating a smooth Member experience across