Branch Support Supervisor - Spanish Preferred - Perris

Altura-Credit-Union

Perris (CA)

On-site

USD 52,000 - 64,000

Full time

39 hours ago

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Benefits offered by this job

Vacation days

Sick days

Holidays

Birthday & Anniversary Day Off

Community volunteer events

Social events

Event discounts

401k match up to 6%

Job summary

Altura Credit Union’s Branch Support Supervisor is responsible for delivering a warm, positive Member experience and coaching the branch team to meet or exceed expectations. This role upholds Altura Credit Union’s Core Values and ensures Start to Finish Member service, while performing supervision duties other than opening/closing the branch and performance management.

The position emphasizes customer service excellence, adherence to policies, and facilitating a smooth Member experience across

Qualifications

Must have 2+ years in financial services industry.
Notary Public commission required.
High school diploma or equivalent required.

Responsibilities

Welcomes members and provides efficient, friendly service.
Ensures adherence to policies and procedures.
Supervises branch staff and assists with Member transactions and service recovery.
Preserves branch image with professional appearance and organization.

Skills

Customer service

Team supervision

Compliance

Coaching

Education

High school diploma

Notary Public commission

Job description

SUMMARY

The Branch Support Supervisor is responsible for ensuring that every Member, every time receives a warm and positive Altura Credit Union experience. Assists with coaching and supervising team members while motivating the branch staff to innovatively meet and exceed Member’s expectations by consistently applying Altura Credit Union’s Core Values. Displays Altura Credit Union’s Core Values (Respect, Integrity, Innovation, Passion, and Excellence) to both external and internal members. Takes ownership of every Member, every time and provides “Start to Finish” Member service. This position will have various supervisor duties except for opening and closing the branch, timecard approvals, and performance management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Demonstrates excellence in Member service by welcoming members to the branch and providing service in an efficient, friendly, and professional manner. Consistently maintains a member survey average score of 9.5 or above.
Adheres to compliance issues, policies, and procedures to preserve the operational integrity of the branch network. Accurately processes Member transactions, Symitar functions, and balances cash drawer. Resolves Member issues and ensures an acceptable level of service recovery is extended.
Functions in any operational role necessary to expedite Member transactions and ensure Member wait times are minimal to include teller, new accounts, fraud processing, loan applications/signings, wire transfers, Member research and assisting at the Welcome Center. Coaches Members in the use of our technology.
May review and approve new memberships/account packages and approve transactions for staff as necessary.
Preserves the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness, and organization.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

High school diploma or equivalent required.
Minimum of two (2) years’ experience in the financial services industry required.
Notary Public commission required.

Why Altura?

WORK-LIFE BALANCE