Member Experience Supervisor

GECU Federal Credit Union; El Paso (TX); On-site; USD 27,000 - 41,000; Full time

Job summary

GECU Federal Credit Union is seeking a Branch Operations leader to train, counsel, and monitor staff while delivering exceptional member service across branches. You will manage cash handling, schedules, and branch logs, ensuring compliance with security and regulatory requirements.

The role supports multiple branch settings and remote service options where needed. The ideal candidate will have a high school diploma, strong organizational skills, and the ability to guide staff through policies

Qualifications

• High School diploma or equivalent.
• Knowledge of branch operations and cash flow processes.
• Ability to train, counsel and monitor staff performance.
• Strong communication and problem-solving skills.

Responsibilities

• Train and monitor branch operations staff performance.
• Ensure a great member experience across the branch environment.
• Provide guidance on policy procedures and security requirements.
• Maintain logs, schedules, and audits for compliance.

Skills

Customer service

Cash handling

Training & coaching

Conflict resolution

Education

High School diploma or equivalent

Tools

ITMs, TCRs, TCDs, POPio Software

Job description

GECU Federal Credit Union is seeking a Branch Operations leader to train, counsel, and monitor staff while delivering exceptional member service across branches. You will manage cash handling, schedules, and branch logs, ensuring compliance with security and regulatory requirements.

The role supports multiple branch settings and remote service options where needed. The ideal candidate will have a high school diploma, strong organizational skills, and the ability to guide staff through policies