Member Experience Specialist — Weekly Pay & Benefits

bjswholesaleclub

West Hartford (CT)

On-site

USD 31,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Weekly Pay

Free BJ's Memberships

Paid Time Off

Health Benefits Options

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club in West Hartford, CT is seeking team members to support store operations and provide exceptional customer service while maintaining safety and security standards. This role focuses on merchandise protection, entrance/exit monitoring, and upholding club policies and procedures.

Daily duties include helping members, ensuring a safe environment, and contributing to a positive shopping experience.

Qualifications

Strong interpersonal skills and an attention to detail are required.
Basic math skills preferred.
Ability to use a smart handheld device.
Must successfully complete required training and certification processes.
Must be employed with the company for at least 6 months.
At least 18 years old.

Responsibilities

Delivers superior member service with greeting, assisting, and thanking members.
Resolves member concerns in a courteous and timely manner and escalates when necessary.
Maintains merchandise protection procedures and shrink alert protocols.
Reviews AP Alert Binder according to AP standards.
Follows BEST procedures and cross-checks receipts; flags discrepancies.
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery per procedures.
Ensures safety for members and team members.
Inspects bags and belongings leaving the club.