Member Service Specialist - Weekly Pay & Benefits

3M HEALTHCARE; Newark (DE); On-site; USD 47,527,000 - 53,726,000; Full time

Benefits offered by this job

Weekly Pay

Free Club Memberships

Generous PTO

Health benefits options

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Newark, DE is seeking a team member to deliver exceptional service and help maintain a secure, efficient store environment. You will greet members, assist with questions, and support club policies to ensure a positive shopping experience.

Responsibilities include protecting merchandise, conducting safety checks, and supporting checkout and curbside activities, with emphasis on teamwork and member satisfaction.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of repack awareness guidelines and monitor member/visitor traffic entering and exiting the club.
• Responds to EAS alarms according to established procedures.
• Maintains high standards of safety for members and team members.
• Inspects bags of members, team members, and vendors leaving the building.

Skills

Strong interpersonal skills

Basic math skills

Smart handheld device use

Job description

BJ’s Wholesale Club in Newark, DE is seeking a team member to deliver exceptional service and help maintain a secure, efficient store environment. You will greet members, assist with questions, and support club policies to ensure a positive shopping experience.

Responsibilities include protecting merchandise, conducting safety checks, and supporting checkout and curbside activities, with emphasis on teamwork and member satisfaction.