Member Experience Specialist - Temp, Credit Union Support

Corporate One Federal Credit Union

Jacksonville (FL)

On-site

USD 48,000 - 65,000

Full time

14 days+

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Job summary

Corporate One Federal Credit Union in Jacksonville, FL (with offerings in Columbus, OH) seeks two Temporary Member Experience Specialists for a full-time temporary assignment from September 2026 to March 2027. You will serve as a key support resource, handling authentication and login issues, and assisting member credit unions with products and services.

The role requires strong customer service, detail orientation, and the ability to navigate authentication and access management systems, while

Qualifications

Bachelor’s degree preferred.
Minimum of two years of progressive experience in: Customer service; Product support; Payment processing; Operations support; Financial services or credit union environments.
Strong customer service and communication skills.
Excellent analytical, problem-solving, and organizational abilities.
High attention to detail and accuracy.
Ability to learn and navigate proprietary and vendor-provided authentication and access management systems.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Working knowledge of Salesforce and web-based applications.
Familiarity with Windows operating systems and basic network troubleshooting concepts.
Experience with authentication, user access management, or support ticketing systems is a plus.

Responsibilities

Serve as a primary point of contact for member credit unions by responding to inquiries, concerns, and support requests related to products and services.
Provide multi-factor authentication and login assistance to end users through an automated call distribution system.
Analyze and troubleshoot user issues, identify root causes, and elevate priority concerns when appropriate.
Accurately document member interactions and support activities within call logs and support systems.
Process requests to Add, Change, or Delete user access within Single Sign-On portals and endpoint systems while maintaining a high level of accuracy and security.
Answer incoming calls promptly and assist users with username, password, and authentication-related issues.
Coordinate with internal teams during system outages or failures, communicate updates to users, and help drive issue resolution.
Follow established procedures while maintaining flexibility to support additional projects and responsibilities as needed.