Temporary Member Experience Specialists

Corporate One Federal Credit Union, Inc.; Columbus (OH); On-site; USD 31,000 - 34,000; Full time

Job summary

Corporate One Federal Credit Union, Inc. is seeking two Temporary Member Experience Specialists in Columbus, OH for a long-term assignment September 2026 through March 2027.

The role focuses on providing technical assistance, managing user access, and helping members navigate authentication and login-related issues. Ideal candidates have at least two years in customer service or product support within financial services, plus strong communication and problem-solving skills.

Qualifications

• Bachelor's degree preferred.
• Minimum two years of experience in customer service or product support within financial services or credit unions.
• Proficiency with Microsoft Office Suite and Salesforce.
• Strong communication, analytical, and organizational skills.

Responsibilities

• Serve as a primary contact for member credit unions, handling inquiries and support requests.
• Provide multi-factor authentication and login assistance to end users.
• Analyze and troubleshoot user issues, identify root causes, and escalate as needed.
• Document member interactions and support activities in logs and systems.
• Process user access requests in Single Sign-On portals and endpoint systems with accuracy and security.
• Assist users with username, password, and authentication-related issues.
• Coordinate with internal teams during outages and communicate updates to users.
• Follow procedures while supporting additional projects as needed.

Skills

Customer service

Product support

Payment processing

Operations support

Attention to detail

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Salesforce

Windows operating systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Temporary Member Experience Specialists

Columbus, OH, US

22 days ago Requisition ID: 1051

Salary Range: $22.15 To $24.48 Hourly

Temporary Member Experience Specialist

Full-Time Temporary Assignment | September 2026 - March 2027
Preferred Location:Jacksonville, FL or Columbus, OH
Schedule Options:8:00 a.m. - 5:00 p.m. or 9:00 a.m. - 6:00 p.m.

We are seeking two Member Experience Specialists to join our team for a long-term temporary assignment from September 2026 through March 2027. In this role, you will serve as a key support resource for member credit unions by providing technical assistance, managing user access requests, and helping end users navigate authentication and login-related issues.

This is an excellent opportunity for an individual who enjoys working in a fast-paced environment, delivering outstanding member support, and applying strong attention to detail in an operational setting.

What You'll Do

As a Member Experience Specialist, you will:

• Serve as a primary point of contact for member credit unions by responding to inquiries, concerns, and support requests related to products and services.
• Provide multi-factor authentication and login assistance to end users through an automated call distribution system.
• Analyze and troubleshoot user issues, identify root causes, and elevate priority concerns when appropriate.
• Accurately document member interactions and support activities within call logs and support systems.
• Process requests to Add, Change, or Delete user access within Single Sign-On portals and endpoint systems while maintaining a high level of accuracy and security.
• Answer incoming calls promptly and assist users with username, password, and authentication-related issues.
• Coordinate with internal teams during system outages or failures, communicate updates to users, and help drive issue resolution.
• Follow established procedures while maintaining flexibility to support additional projects and responsibilities as needed.

Desired Qualifications:

• Bachelor's degree preferred.
• Minimum of two years of progressive experience in:
  • Customer service
  • Product support
  • Payment processing
  • Operations support
  • Financial services or credit union environments
• Strong customer service and communication skills.
• Excellent analytical, problem-solving, and organizational abilities.
• High attention to detail and accuracy.
• Ability to learn and navigate proprietary and vendor-provided authentication and access management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Working knowledge of Salesforce and web-based applications.
• Familiarity with Windows operating systems and basic network troubleshooting concepts.
• Experience with authentication, user access management, or support ticketing systems is a plus.

About Corporate One:

Corporate One is a leading wholesale financial services provider to more than 700 credit unions nationwide. For over 70 years, we've delivered innovative investment, funding, and payment solutions to help credit unions and their communities thrive. Alongside our CUSOs-Lucro Commercial Solutions and Accolade Investment Advisory, we're committed to empowering our members' success.

Corporate One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.