Member Experience Specialist - Part Time

Planet Fitness - PINNACLE FIT CLUBS, LLC; Lafayette (IN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Medical Plan

MAP Program

401(k) with match

Commuter benefits

Sick leave

Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Part-time Member Services Representative in Lafayette, IN. You will greet members and guests, deliver friendly service, and support a clean, welcoming gym environment on AM and/or PM shifts.

Your role involves processing visits and payments, assisting with membership inquiries, and promoting the Judgement Free Zone culture while maintaining club standards and safety protocols.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Part-time Member Services Representative in Lafayette, IN. You will greet members and guests, deliver friendly service, and support a clean, welcoming gym environment on AM and/or PM shifts.

Your role involves processing visits and payments, assisting with membership inquiries, and promoting the Judgement Free Zone culture while maintaining club standards and safety protocols.