Member Experience Specialist - On-Site Engagement

Platinum Coastal Group; Indianapolis (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Platinum Coastal Group in Indianapolis seeks an entry-level onsite member services assistant to create a welcoming experience for members through friendly service, engagement, and clear information about available services and activities. You will handle routine requests, support on-site events, and help maintain a positive atmosphere in a fast-moving environment.

Strong communication and dependable, coachable attitude are key; related experience in retail, hospitality, or customer-facing roles

Qualifications

• A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment.
• Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Responsibilities

• Welcome members and guests
• Provide information about services and activities
• Assist with routine requests and concerns
• Support onsite member events and engagement

Skills

customer service

entry-level

focus

Job description

Platinum Coastal Group in Indianapolis seeks an entry-level onsite member services assistant to create a welcoming experience for members through friendly service, engagement, and clear information about available services and activities. You will handle routine requests, support on-site events, and help maintain a positive atmosphere in a fast-moving environment.

Strong communication and dependable, coachable attitude are key; related experience in retail, hospitality, or customer-facing roles