On-Site Customer Experience Associate

Platinum Coastal Group; Columbus (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site customer service role focused on building strong relationships through in-person interactions. You will assist customers directly, provide clear information, and coordinate with internal teams to resolve routine concerns.

The position emphasizes a welcoming, professional demeanor in a fast-moving environment and is ideal for someone starting a career in customer service with transferable experience from retail or hospitality.

Qualifications

• Entry-level candidate should be personable, dependable, and able to start conversations confidently.
• Needs to communicate professionally in a fast-moving environment.
• Strong organization and coachability are valued for growth.

Responsibilities

• Assist customers in person with questions and requests.
• Communicate solutions and service information clearly to customers.
• Coordinate follow-up with internal teams to ensure resolution.
• Maintain a professional and welcoming customer experience.

Skills

Customer service

Customer experience

Communication

Job description

Platinum Coastal Group is seeking an entry-level, on-site customer service role focused on building strong relationships through in-person interactions. You will assist customers directly, provide clear information, and coordinate with internal teams to resolve routine concerns.

The position emphasizes a welcoming, professional demeanor in a fast-moving environment and is ideal for someone starting a career in customer service with transferable experience from retail or hospitality.