Member Experience Specialist (On-Site) – Branch Lead

EdFed, Inc.; Homestead (FL); Presencial; USD 21.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K with matching funds and CU/cont

Resumo da vaga

EdFed, Inc. is seeking a Member Representative to join our Homestead branch. You will serve as a guidance resource for members on deposits, loans and related inquiries, ensuring accurate and timely resolution while promoting the credit union's products and services.

In this on-site role, you will handle a variety of transactions, support online banking access, and reference current promotions. A focus on customer service and referrals is essential for daily branch operations.

Qualificações

• High School diploma or better required.
• Associates degree or better preferred.

Responsabilidades

• Processes various member transactions including deposits, withdrawals, loan payments and transfers.
• Services member accounts by preparing paperwork for wire transfers, stop payments, direct deposits, and card services.
• Provides access to safe deposit boxes and completes necessary documentation.
• Discusses basic features and benefits of Credit Union products and referrals.
• Acts as lobby leader to direct walk-in members to the right information source.
• Travels to other branch locations to provide staffing support when necessary.
• Works on Saturdays as required by the role.
• Performs other duties as assigned by management.

Conhecimentos

Novice

Formação

High School or better

Associates or better

Descrição da vaga

EdFed, Inc. is seeking a Member Representative to join our Homestead branch. You will serve as a guidance resource for members on deposits, loans and related inquiries, ensuring accurate and timely resolution while promoting the credit union's products and services.

In this on-site role, you will handle a variety of transactions, support online banking access, and reference current promotions. A focus on customer service and referrals is essential for daily branch operations.