Member Experience Specialist | Morning Shift | PTO & 401K

Planet Fitness; Memphis (TN); On-site; USD 20,631,000 - 34,385,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K Retirement Fund (Employer match)

Health Insurance Options including H,…

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness Memphis is seeking a Customer Service Representative to provide a superior member experience, greet guests, sign up new members, and maintain a clean, safe club environment. You will handle inquiries, process purchases at the POS, and promote our fitness classes (PE@PF) to members and guests.

This full-time role offers a starting wage of $12 per hour with scheduled shifts and regular increases after set anniversaries, along with competitive benefits and opportunities for growth.

Qualifications

• Customer service experience preferred.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Greet members and guests, assist with sign-ups, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes (PE@PF) to members and new sign-ups.
• Provide a clean, sanitized, and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Tools

Point of sale (POS) system

Job description

Planet Fitness Memphis is seeking a Customer Service Representative to provide a superior member experience, greet guests, sign up new members, and maintain a clean, safe club environment. You will handle inquiries, process purchases at the POS, and promote our fitness classes (PE@PF) to members and guests.

This full-time role offers a starting wage of $12 per hour with scheduled shifts and regular increases after set anniversaries, along with competitive benefits and opportunities for growth.