Member Experience Specialist

Paycom - ATS; Morrisville (Bucks County); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401K match up to 4%

Health insurance options

Free Black Card Membership

PTO

Life Insurance & Short-Term Disability

Employee Assistance Program

Shift-differential pay

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver a high-quality, Judgement Free member experience at our club. You will greet members, assist with sign-ups, and process purchases while promoting our fitness programs.

The role emphasizes friendly service, basic computer use, and maintaining a clean club environment. Key requirements include customer service experience, a high school diploma or GED, and the ability to lift up to 75 lbs as needed in a gym setting.

Qualifications

• Customer service experience required.
• Basic computer skills and familiarity with POS systems.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Greet members, sign up new members, and log amenities.
• Process beverage or merchandise purchases at the POS.
• Promote fitness classes and programs to members.
• Maintain a clean, sanitized club environment.

Skills

Customer service experience

Basic computer proficiency

Strong communication

Education

High school diploma/GED

Tools

Point of sale system

Job description

Planet Fitness is seeking a Customer Service Representative to deliver a high-quality, Judgement Free member experience at our club. You will greet members, assist with sign-ups, and process purchases while promoting our fitness programs.

The role emphasizes friendly service, basic computer use, and maintaining a clean club environment. Key requirements include customer service experience, a high school diploma or GED, and the ability to lift up to 75 lbs as needed in a gym setting.