Member Experience Specialist II

Wescom Credit Union; Riverside (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Wescom Credit Union in Riverside, California, seeks a Member Service role to help members with memberships, loans, and accounts while delivering exceptional service across multiple channels. You will process transactions, provide accurate information, and actively refer members to Wescom products to deepen relationships.

The position emphasizes compliance, accurate data entry, and a strong focus on the member experience, with opportunities for growth within the credit union.

Qualifications

• High School graduate.
• Previous financial industry and customer service experience preferred.

Responsibilities

• Provide consultative services to members on credit union products and services.
• Assist members with memberships, accounts, and transactions with accurate data entry.
• Refer members to Wescom products and services to deepen relationships.
• Handle day-to-day teller and platform transactions and respond promptly to member inquiries.
• Promote multi-channel banking options and ensure compliance with policies and procedures.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Wescom Credit Union in Riverside, California, seeks a Member Service role to help members with memberships, loans, and accounts while delivering exceptional service across multiple channels. You will process transactions, provide accurate information, and actively refer members to Wescom products to deepen relationships.

The position emphasizes compliance, accurate data entry, and a strong focus on the member experience, with opportunities for growth within the credit union.