Member Experience & Programs Specialist

YMCA of Greenville; Greenville, Northern (SC, KY); Hybrid; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Pay on demand (Earned wage access)

12% Retirement contribution

403b Retirement Savings Plan

Paid sick and vacation leave

Medical benefits

Dental, Vision, Life Insurance

10 company holidays

Membership to YMCA Greenville

Discount on programs

Job summary

YMCA of Greenville is seeking a Contact Center Specialist to deliver exceptional service to members, guests, and program participants via phone and email. The role also supports in performing best‑practice business processes across the association.

The position follows a Monday–Friday 10am–7pm shift, with a one-hour lunch break, and offers comprehensive benefits including retirement plans and insurance options.

Qualifications

• At least three (3) years of experience in a customer service environment.
• At least two (2) years of experience in business process management, clerical, and/or administration.
• YMCA experience preferred.
• Bilingual in Spanish and English preferred but not required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Answer member and program participant’s inquiries via email in a timely manner.
• Provide excellent customer service to members, guests, and program participants via phone and email.
• Maintain knowledge of all Branch operations to answer questions of members/guests.
• Promote memberships and programs; provide information on facilities and programs.
• Handle and resolve membership concerns and inform supervisor of issues.
• Process new memberships, registrations, and special requests.
• Research and resolve membership questions using Daxko software.

Skills

Customer service

Communication

Problem solving

Team player

Multitasking

Bilingual (Spanish/English)

Daxko software

Microsoft Word

Excel

OneNote

Teams

Tools

Daxko software

Microsoft Word

Excel

OneNote

Teams

Job description

YMCA of Greenville is seeking a Contact Center Specialist to deliver exceptional service to members, guests, and program participants via phone and email. The role also supports in performing best‑practice business processes across the association.

The position follows a Monday–Friday 10am–7pm shift, with a one-hour lunch break, and offers comprehensive benefits including retirement plans and insurance options.