Member Experience Specialist I

SilkRoad; Centerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

SilkRoad in Centerville, Ohio, seeks a Member Experience Representative I to deliver exceptional service while accurately processing a variety of cash and inquiry transactions. You will listen to members, guide them to suitable products and services, follow security and policy procedures, balance the cash drawer daily, and perform related duties with a positive, team‑oriented approach.

This role emphasizes building trust, engaging members, and providing timely, accurate information to support

Responsibilities

• Provide extraordinary member service by being knowledgeable, engaging, and applying defined service standards.
• Accurately process transactions for members, including cashing checks, deposits, payments, and inquiries.
• Listen actively to understand questions and offer guidance to appropriate products and services.
• Ensure security, fraud prevention, and policy compliance; report gaps to leadership.
• Balance assigned cash drawer daily and perform end-of-day duties.

Job description

SilkRoad in Centerville, Ohio, seeks a Member Experience Representative I to deliver exceptional service while accurately processing a variety of cash and inquiry transactions. You will listen to members, guide them to suitable products and services, follow security and policy procedures, balance the cash drawer daily, and perform related duties with a positive, team‑oriented approach.

This role emphasizes building trust, engaging members, and providing timely, accurate information to support