Member Experience Training Architect

SilkRoad; Beavercreek (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

SilkRoad seeks a Member Experience Training Specialist to support new hires across markets in Cincinnati, Dayton, and Columbus, traveling to onboarding sites as needed. The role owns the end-to-end learning experience, embedding training into daily work to elevate member experience.

You will design engaging training using adult-learning principles, deliver via in-person and virtual formats, and partner with leaders to align programs with financial well-being and organizational priorities.

Qualifications

• Facilitation and learning delivery skills.
• Field support and on-the-job coaching.
• Developing training solutions using adult learning principles.

Responsibilities

• Facilitates the Flight Path Training program for various roles in-person and virtually.
• Traveling to markets to observe performance and coach frontline teams.
• Designs materials using PowerPoint, SharePoint, and Power Automate; builds toolkits and assessments.

Job description

SilkRoad seeks a Member Experience Training Specialist to support new hires across markets in Cincinnati, Dayton, and Columbus, traveling to onboarding sites as needed. The role owns the end-to-end learning experience, embedding training into daily work to elevate member experience.

You will design engaging training using adult-learning principles, deliver via in-person and virtual formats, and partner with leaders to align programs with financial well-being and organizational priorities.