Member Experience Specialist I

Wright-Patt Credit Union; Centerville (OH); On-site; USD 26,000 - 39,000; Full time

Job summary

Wright-Patt Credit Union in Centerville, Ohio seeks a Member Experience Representative I (MER) to deliver extraordinary service and accurately process a variety of cash and inquiry transactions while upholding policy and procedures.

The role includes proactively suggesting products, managing the cash drawer, and adhering to security controls. Applicants should have a High School Diploma (or 10 years experience), be able to learn software, and have cash-handling or retail service experience.

Qualifications

• High School Diploma or equivalent (or ten years equivalent work experience).
• Some post-secondary education is preferred.
• Must learn and apply a variety of software applications.
• Must have accurate keyboarding skills.
• Prior experience in a retail service environment to include cash handling and member service preferred.

Responsibilities

• Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Accurately process transactions for members, including cashing checks, deposits, withdrawals, information inquiries, credit card advances, and night depository items.
• Listen actively to understand questions/concerns and offer guidance to appropriate products and services; identify and refer suitable offerings to save members time and money.
• Ensure policies, risk controls, and security measures are followed; report gaps to leadership to mitigate risk.
• Balance assigned cash drawer at end of day.
• Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies.

Education

High School Diploma or equivalent

Learn and apply software applications

Accurate keyboarding skills

Retail/service experience with cash handling

Physical stamina (standing, lifting up to 50 lbs)

Job description

Wright-Patt Credit Union in Centerville, Ohio seeks a Member Experience Representative I (MER) to deliver extraordinary service and accurately process a variety of cash and inquiry transactions while upholding policy and procedures.

The role includes proactively suggesting products, managing the cash drawer, and adhering to security controls. Applicants should have a High School Diploma (or 10 years experience), be able to learn software, and have cash-handling or retail service experience.