ITM Member Experience Specialist

Rave Financial; Nederland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Rave Financial is seeking an ITM Member Experience Associate to assist members with on-screen ITM transactions and deliver a professional digital banking experience. You will resolve issues, educate on products, and help customers navigate cash operations while following credit union procedures.

The role emphasizes courteous, proactive communication, effective problem solving, and building rapport with members in a fast-paced center.

Qualifications

• Strong customer service and communication skills with a friendly, professional demeanor.
• Ability to resolve issues and explain banking products clearly to members.
• Excellent interpersonal skills and team collaboration.
• Familiarity with basic financial operations and fraud prevention practices.

Responsibilities

• Assist members with ITM transactions and provide a digital banking experience.
• Educate members on products, services, and digital solutions.
• Support cash operations while following credit union procedures.
• Resolve issues and proactively communicate with members to ensure satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High school diploma or GED

Tools

Office software

CRM software

Job description

Rave Financial is seeking an ITM Member Experience Associate to assist members with on-screen ITM transactions and deliver a professional digital banking experience. You will resolve issues, educate on products, and help customers navigate cash operations while following credit union procedures.

The role emphasizes courteous, proactive communication, effective problem solving, and building rapport with members in a fast-paced center.