Member Experience Specialist I

University Federal Credit Union; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University Federal Credit Union is seeking a Member Services Representative I in Austin. The role centers on delivering excellent member service via phone and in-person interactions, handling routine requests, and guiding members to solution paths.

Responsibilities include asking clarifying questions, adhering to quality standards, and collaborating with other departments to resolve issues while maintaining regulatory compliance and confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or call center experience preferred.
• Ability to work in a fast-paced, high-volume environment.
• Demonstrated timely, consistent attendance and bondable.

Responsibilities

• Serve as primary contact for member inquiries by telephone.
• Handle routine requests: account inquiries, transfers, card inquiries.
• Ask questions to understand needs and provide solutions.
• Adhere to quality guidelines and regulatory requirements.
• Maintain confidentiality and work under supervision as needed.

Skills

Strong verbal and writtenCommunication

Teamwork

Time management

Attention to detail

Multitasking on computer applications

Confidentiality

Education

High school diploma or equivalent

Bachelor’s degree may substitute for experience

Tools

Microsoft Windows

Job description

University Federal Credit Union is seeking a Member Services Representative I in Austin. The role centers on delivering excellent member service via phone and in-person interactions, handling routine requests, and guiding members to solution paths.

Responsibilities include asking clarifying questions, adhering to quality standards, and collaborating with other departments to resolve issues while maintaining regulatory compliance and confidentiality in a fast-paced environment.