Member Services Associate - In-Person Support

UFCU; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

UFCU in Austin, TX seeks a Member Services Representative I to be the primary contact for member inquiries by telephone, using a computerized system. The role requires at least 50% in‑person work at our Headquarters and standard hours Monday–Friday, 8 a.m.–5:30 p.m., plus every other Saturday, 10 a.m.–2 p.m.

You will respond to routine requests, ask questions to identify member needs, and communicate information to resolve issues with accuracy and courtesy.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or call center experience.
• 1 year of using multiple computer programs simultaneously.
• Ability to work in a fast-paced, high-volume call center.
• Bachelor’s degree may substitute for customer service experience.
• Must be bondable.

Responsibilities

• Provide an excellent Member experience by addressing inquiries and routine requests.
• Process account inquiries, transfers, debit/credit card inquiries and transactions, and fraud assistance as needed.
• Ask questions to determine Member needs and identify solutions.
• Adhere to defined quality guidelines for each member interaction.
• Meet service level metrics and cooperate with other departments for comprehensive solutions.
• Maintain professional telephone etiquette and comply with all policies and regulations.

Skills

Phone communication

Verbal & written

Teamwork

Organization

Attention to detail

Time management

Multitasking

Windows proficiency

Independence

Confidentiality

Education

High school diploma or equivalent

Bachelor’s degree substitution for experience

Job description

UFCU in Austin, TX seeks a Member Services Representative I to be the primary contact for member inquiries by telephone, using a computerized system. The role requires at least 50% in‑person work at our Headquarters and standard hours Monday–Friday, 8 a.m.–5:30 p.m., plus every other Saturday, 10 a.m.–2 p.m.

You will respond to routine requests, ask questions to identify member needs, and communicate information to resolve issues with accuracy and courtesy.