Member Experience Specialist - Gym Front Desk

Crunch Fitness; Marrero (LA); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness in Marrero, LA is seeking a Member Services Representative to be the welcoming face of the club and deliver exceptional customer service. You will support member needs, process check-ins, relay club events, and promote services and retail products.

Responsibilities include greeting members, handling inquiries, processing payments, and coordinating appointments for tanning and hydro-massage, while maintaining a professional, friendly atmosphere for guests and team members.

Qualifications

• High school diploma or GED required.
• Minimum age of 18.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem‑solving skills.
• Ability to multitask and work effectively in a fast‑paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro‑massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.
• Follow all company policies, procedures, and standards outlined in the Team Member Handbook.

Skills

Customer service

Communication

Multitasking

Hospitality

Front desk experience

Children experience

Education

High school diploma or GED

Tools

Membership software

Job description

Crunch Fitness in Marrero, LA is seeking a Member Services Representative to be the welcoming face of the club and deliver exceptional customer service. You will support member needs, process check-ins, relay club events, and promote services and retail products.

Responsibilities include greeting members, handling inquiries, processing payments, and coordinating appointments for tanning and hydro-massage, while maintaining a professional, friendly atmosphere for guests and team members.