Peer Recovery Support Specialist / Coach

Workit Health; United States; Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Fully remote work

5 weeks PTO (birthdays, mental health,

2 floating holidays

11 paid holidays

Comprehensive health, dental, vision

401k + 4% matching

HSA

Professional development allowance

Internal mobility and growth

ERGs and inclusive culture

Job summary

Workit Health is seeking a Certified Peer Recovery Support Specialist / Coach to deliver group-based interventions and case management for members with Substance Use Disorders. This full-time, predominantly remote role emphasizes telehealth services, flexible scheduling, and evening/weekend groups to meet patient needs.

You will co-facilitate multidisciplinary groups, manage crisis situations remotely, and document thoroughly per HIPAA and state standards, while remaining aligned with harm

Qualifications

• Must have experience facilitating support groups
• At least 1 year of peer recovery experience
• Preferred experience in customer service settings
• Experience with Electronic Medical Records, HIPAA and 42 CFR part II
• Familiarity with addiction recovery
• Enthusiastic dedication to service excellence
• Able to tackle tough support cases, enjoying the challenge of solving new issues.
• Mindfully manage stress and pressure–focusing on what matters most while managing time, and maintaining a positive, calm presence within a start-up environment
• Comfortable in asking for support, help, and guidance as needed
• Strong analytical and problem-solving abilities
• Energized by working with others
• Aptitude for problem-solving
• Must disclose if you currently run a private practice or start one during employment. Client base for private clients must not be in SUD field. We will require written permission from Supervisor for outside private practice work in which you are a facilitator or co-faciliator.

Responsibilities

• Facilitate group sessions on SUD topics and co-facilitate with multidisciplinary teams.
• Manage crisis interventions remotely.
• Document all activities in accordance with HIPAA and Part II.
• Support adults and adolescents; participate in meetings and audits.
• Respond to member chats, emails, and calls; aim for high member satisfaction.
• Coordinate referrals, resources, and discharges.

Skills

Facilitating support groups

Peer recovery experience

Customer service

EMR knowledge

Addiction recovery familiarity

Problem-solving

Analytical skills

Time management

Stress management

Tools

EMR systems

HIPAA compliance

42 CFR Part II compliance

Job description

Remote - United States

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Schedule: 4x10

7:00am-6:00pm PST or 8:00am-7:00pm PST

Job Summary:

As a Certified Peer Recovery Support Specialist / Coach at Workit Health, (Internal title: Behavioral Health Care Specialist), you will be responsible for providing group-based intervention and case management to members with Substance Use Disorders (SUD). Primary focus is on group-based treatment, including co-facilitation of shared follow-up appointments (SFA's). BHCS are full-time employees that work primarily remote and can provide all services via telehealth platforms. Schedule is full-time, including four 10hr shifts. Additionally BHCS offer evening groups (at least twice a week) and a weekend group (up to twice a month).

Core Responsibilities:

Excels at group facilitation, on SUD related topics with and without standardized curriculum.

Comfortable co-facilitating multidisciplinary groups, such as shared follow-up appointments.

Willing to work a flexed schedule to accommodate evening and weekend groups.

Provide evidence-based SUD services through facilitation of psychoeducational, skills-development, cognitive-behavioral, interpersonal process, and support-based groups.

Fluent with group co-facilitation with other recovery coaches, counselors and medical providers.

Capable of managing crisis intervention remotely.

Prepare all related documentation in accordance with applicable organizational and state standards in a clear, thorough, and timely manner.

Comfortable with treating adults and adolescents.

Participation in meetings, supervision, and clinical audits.

Maintain standards of confidentiality, HIPAA and 42 CFR Part II.

Demonstrate adaptability and flexibility without compromising clinical effectiveness.

Commitment to Harm Reduction philosophy in all aspects of clinical practice.

Expertly manage member communication over chat, email, and phone in a way that embodies the company mission and values

Respond to member chats and messages.

Contribute to Behavioral Health services by providing support groups and subsequent documentation.

Provide individualized resources to members.

Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules and times, and prioritize accordingly.

Complete tasks for referrals, resources and discharges.

Demonstrate empathy, compassion, and respect for clients in all interactions.

Go above and beyond to provide excellent member experiences resolving member inquiries and, overall, ensure our members’ needs are placed first.

Increase overall member satisfaction by meeting and exceeding support metrics and service levels.

• Expect that new states have varying requirements (ex: internal drug testing, fingerprinting) that we aim to meet while being sensitive to our employee work force and mission around addiction.
• Other duties as assigned.

Qualifications:

• Must have experience facilitating support groups
• At least 1 year of peer recovery experience
• Preferred experience in customer service settings
• Experience with Electronic Medical Records, HIPAA and 42 CFR part II
• Familiarity with addiction recovery
• Enthusiastic dedication to service excellence
• Able to tackle tough support cases, enjoying the challenge of solving new issues.
• Mindfully manage stress and pressure–focusing on what matters most while managing time, and maintaining a positive, calm presence within a start-up environment
• Comfortable in asking for support, help, and guidance as needed
• Strong analytical and problem-solving abilities
• Energized by working with others
• Aptitude for problem-solving
• Must disclose if you currently run a private practice or start one during employment. Client base for private clients must not be in SUD field. We will require written permission from Supervisor for outside private practice work in which you are a facilitator or co-faciliator.

#LI-MM1

Pay range

$25 - $25 USD

Benefits & Rewards:

• Fully remote work
• 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
• 11 paid holidays
• Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
• 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
• 401k + 4% matching
• Health Savings Accounts (HSA)
• Employee assistance program, complete with financial coaching and counseling sessions
• Professional development allowance for Providers and Behavioral Health team
• Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
• Vibrant, democratized culture with clubs and multiple ERG groups
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

Equal Opportunities for Everyone, including Folks in Recovery:

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Afffiative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

AI Interview Policy:

At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential.

Privacy Policy:

Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy , which includes disclosures and rights under applicable U.S. privacy laws.

We invite applicants to share your demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.