Member Experience Specialist - Full-Time

Planet Fitness; Kentwood (MI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with employer match

Profit sharing program

FREE Black Card Membership

Employee Referral Bonus Program

Job summary

Planet Fitness in Kentwood, MI is hiring a Customer Service Representative to deliver exceptional member experiences and support, from greeting guests to signing up new members. You will handle phone inquiries, check-ins, tours, and billing communications, while contributing to a clean, welcoming club environment.

The role emphasizes strong customer service, reliability, and the ability to engage with members and guests throughout shifts, with a comprehensive benefits package and opportunities

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.

Job description

Planet Fitness in Kentwood, MI is hiring a Customer Service Representative to deliver exceptional member experiences and support, from greeting guests to signing up new members. You will handle phone inquiries, check-ins, tours, and billing communications, while contributing to a clean, welcoming club environment.

The role emphasizes strong customer service, reliability, and the ability to engage with members and guests throughout shifts, with a comprehensive benefits package and opportunities