Member Experience Specialist & Frontline Trainer

Sam's Club; Granville (WV); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Granville, WV is hiring for a front-end sales/service role. You will assist members, process purchases, and guide them on self-service technology while maintaining a safe, clean store environment.

The position involves handling payments, returns, exchanges, and protecting store assets in line with company policies. Training and teamwork are emphasized, with benefits and competitive hourly wages offered.

Responsibilities

• Provides member service and processes member purchases.
• Maintains the checkout area and resolves member issues.
• Guides and supports members using self-service technology.
• Processes payments, returns, refunds, and exchanges per policy.
• Follows safety standards and conducts safety sweeps.
• Maintains entrance/exit areas and assists with merchandise organization.
• Assists with training Frontline Services associates on processes.
• Ensures compliance with security and safety practices.

Skills

POS operation

Mobile apps

Job description

Sam's Club in Granville, WV is hiring for a front-end sales/service role. You will assist members, process purchases, and guide them on self-service technology while maintaining a safe, clean store environment.

The position involves handling payments, returns, exchanges, and protecting store assets in line with company policies. Training and teamwork are emphasized, with benefits and competitive hourly wages offered.