Member Experience Specialist: Front Desk & Retention

MVP Sports Clubs; Rockford (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free club membership

Health, dental, vision insurance

Paid time off

Job summary

MVP Sports Clubs is seeking a part-time Member Services Team Member to deliver outstanding customer service at our West Michigan facilities. You will greet members, assist with reservations and billing questions, and support retention and new membership sales.

Responsibilities include processing POS transactions, staying updated on programming and events, and maintaining a clean, organized service desk with a professional appearance.

Qualifications

• High school diploma or equivalent or relevant work experience.
• First Aid/CPR training or willingness to obtain via in-house training.
• Minimum 6 months prior customer service experience in a high-volume environment.
• Excellent verbal and interpersonal communication skills.

Responsibilities

• Greet members, guests, and staff at the service desk and check them in.
• Assist with reservations, program registrations, billing questions, and concerns.
• Provide superior, timely, courteous customer service.
• Know programming, events, and facility operations to answer questions.
• Operate point-of-sale procedures with CSI Software and manage cash drawer.
• Maintain a neat appearance and uphold safety and cleanliness standards.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

MVP Sports Clubs is seeking a part-time Member Services Team Member to deliver outstanding customer service at our West Michigan facilities. You will greet members, assist with reservations and billing questions, and support retention and new membership sales.

Responsibilities include processing POS transactions, staying updated on programming and events, and maintaining a clean, organized service desk with a professional appearance.