Member Experience Specialist | Front Desk

Crunch Fitness; Pensacola (FL); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness in Pensacola is seeking a Member Services Representative who will serve as the first point of contact for members and guests, ensuring a welcoming experience. This role demands strong communication skills and a customer-focused attitude while assisting members with inquiries and fostering a positive club environment.

The ideal candidate should have a high school diploma and possess previous customer service experience. Responsibilities include greeting members, processing payments, and promoting club services to enhance overall member satisfaction.

Qualifications

• Minimum age of 18 years.
• Previous customer service experience preferred.
• Ability to maintain a professional appearance.

Responsibilities

• Greet members and guests warmly.
• Handle phone calls professionally.
• Maintain cleanliness at the front desk.

Skills

Strong communication skills

Customer-focused mindset

Interpersonal skills

Problem-solving skills

Multitasking ability

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness in Pensacola is seeking a Member Services Representative who will serve as the first point of contact for members and guests, ensuring a welcoming experience. This role demands strong communication skills and a customer-focused attitude while assisting members with inquiries and fostering a positive club environment.

The ideal candidate should have a high school diploma and possess previous customer service experience. Responsibilities include greeting members, processing payments, and promoting club services to enhance overall member satisfaction.