Member Experience Specialist - Front Desk

Excel Fitness; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Durham, NC is seeking a team member to help maintain a clean, welcoming club environment and provide high‑level member service. You will use the Planet Fitness app and POS devices, support promotions, and assist with daily operations to ensure member satisfaction.

The role requires standing for long periods, good communication, and basic computer skills. Training and CPR/AED certification are required within 30 days. This position supports both full-time and part-time schedules.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• CPR and AED certifications required before working alone.
• Strong communication skills with members and staff.
• Ability to stand for long periods and be team-oriented.
• Proficiency in Microsoft Office and computer use.
• Familiarity with Excel’s mission, values, and Planet Fitness brand and operations.

Responsibilities

• Maintain club cleanliness and atmosphere during shift.
• Assist members with information, promotions, and sign-ups.
• Input and update member information into tablets and point of sale systems.
• Audit cash drawers and balance daily.
• Ensure compliance with company policies, safety, and applicable laws.
• Assist GM/AM with promotions and implementation of operational strategies.
• Participate in team meetings and assist with outreach to prospective members.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Excel

Education

High School Diploma or equivalent

Tools

Microsoft Office

Computer literacy

Job description

Excel Fitness in Durham, NC is seeking a team member to help maintain a clean, welcoming club environment and provide high‑level member service. You will use the Planet Fitness app and POS devices, support promotions, and assist with daily operations to ensure member satisfaction.

The role requires standing for long periods, good communication, and basic computer skills. Training and CPR/AED certification are required within 30 days. This position supports both full-time and part-time schedules.