Member Experience Front Desk Associate

Excel Fitness; Fayetteville (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Excel Fitness is seeking a Team Member to help maintain a clean, safe, and inviting club environment while delivering excellent member service. You will learn and use the Planet Fitness app, handle member information, and support promotional activities.

The role requires CPR/AED certification, 18+ years old, and strong communication skills. The position may be full-time or part-time, with varying shifts including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Communicate with members and create a high level of member service.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.

Skills

Strong communication

Customer service

Teamwork

Problem solving

Flexibility

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

Microsoft Office

Job description

Excel Fitness is seeking a Team Member to help maintain a clean, safe, and inviting club environment while delivering excellent member service. You will learn and use the Planet Fitness app, handle member information, and support promotional activities.

The role requires CPR/AED certification, 18+ years old, and strong communication skills. The position may be full-time or part-time, with varying shifts including evenings and weekends.