Member Services Specialist: Gym Experience

Excel Fitness; Dunn (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Excel Fitness in Dunn, NC is seeking a Team Player to help maintain a clean, safe, and welcoming fitness club. You will support member services, manage the front-end POS, and uphold brand standards across daily operations.

The role requires CPR/AED certification, 18+ years old, and the ability to work flexible hours including mornings, evenings, weekends, and overnight shifts as needed.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; training provided within first 30 days.
• Comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Proficient with Microsoft Office and computer use.
• Familiar with Excel’s mission, values, vision, and Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and the point of sale.
• Ensure members adhere to company policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.

Skills

Communication skills

Teamwork

Critical thinking

MS Office

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Dunn, NC is seeking a Team Player to help maintain a clean, safe, and welcoming fitness club. You will support member services, manage the front-end POS, and uphold brand standards across daily operations.

The role requires CPR/AED certification, 18+ years old, and the ability to work flexible hours including mornings, evenings, weekends, and overnight shifts as needed.